fixmymac.
Terms & Conditions

All Repairs

All repairs are subject to a simple diagnostic test. In some cases, system serial numbers, hardware configuration information, Operating System versions, and test results collected will be sent to their manufacturers anonymously. By agreeing to these terms & conditions you are accepting that this information may be sent to their manufacturer.

Our repair services are directed towards the expert performance of the repair work. They are limited to the defect/the manifestation of the defect, which has been described to us and as stated in the reported issue. Should we realize in the performance of the repair that the repair object shows further defects requiring repair which go beyond the defects described, we are obliged to inform the customer before we perform these further repair services. Furthermore, functionality test is limited to access provided, reported issue, and accessories declared upon endorsement of the unit. If the customer rejects the proposed scope of repair services in these events, we may refuse the performance of the further repair.

Reservations and Requirements

Right to decline to repair notwithstanding that Customer has accepted FixMyMac IT. Services quote for Services, FixMyMac IT. Services reserves the right to decline to repair or provide other Services on Products if the Products have been physically, mechanically, or electronically altered (whether from the manufacturer's original design and/or specifications or otherwise), or improperly used, or if the customer is unable to provide a unit password and system credentials.

The customer will be responsible for the diagnostic and transport costs and other expenses incurred by FixMyMac IT. Services in returning Products (whether serviced or not) to the Customer.

Customer to secure back-up prior to dispatching any product to FixMyMac I.T Services for repair services. FixMyMac I.T. Services will not be responsible for any damage to or loss of any programs, data, or other information stored on any media or any part of any product. FixMyMac IT Services will not be liable for the consequence of business loss in case of system failure.

Warranty

FIXMYMAC IT Services warrant that services will be properly performed, and the repaired product will function properly and in accordance with the applicable unit specifications, for 30 days after repair, replacement, or other Services (as applicable). This warranty does not apply to:

• Periodic maintenance and repair

• Any consumables supplied with the Product, such as batteries or chargeable batteries.

• Physical damages

• Damage to or loss of any software programs, data, or removable storage media

• Other issues not related to the service performed. Including issues that were not disclosed whether during endorsement of unit or due to limited access provided to conduct functionality test

• Consequence of client discretion to discontinue with other recommended repairs during diagnostics

The customer is fully aware that replacement of parts are from third-party suppliers and may result in nullification of warranty from its manufacturer. Calibration for some features (such as but not limited to Battery Health, True Tone, Unknown Parts Notification, etc) may not be available depending on the unit compatibility during calibration process. Replaced parts should not have an impact on the overall quality and functionality of the replaced part. However, it should be noted that since parts are from third-party suppliers, it is expected to have differences from the original parts and may prompt notifications such as “Unknown Part”.

Completion Period

Completion dates for repairs are estimated and are typically between three (3) to five (5) working days and depend on the availability of parts. While we make every effort to meet these timescales, we cannot be held responsible for any delay, however caused. Please ensure that all your equipment (including power cables, protective case and other accessories) are listed, we can only be responsible for the return of those items listed. Repaired hardware will be stored for 60 days after the customer has been notified of completion. After this time, they may be disposed of and any disposal proceeds will belong to FIXMYMAC IT Services.

Claims

Notification of claims, any claims regarding improper repair, repair quality, reduced product functionality, invoices, or otherwise related to the Services must be notified to FIXMYMAC IT Services in writing. Claims must be notified within 7 days of the date or return (after servicing by FIXMYMAC IT Services) of the affected Product to the Customer, or if applicable law imposes a longer, mandatory period than the later period prescribed by law. All complaints not so notified are waived by the Customer.

Parts subject to wear and tear which have been free of defects at the acceptance of the repair services and the working life of which is shorter than the limitation period may not be considered as being defective due to that shorter working life and do not render the repair defective due to their shorter working life.

The unsuccessful repair shall not be considered as being defective if we are unable to locate the cause of the defect despite expert performance of the repair and/or the repair cannot be performed due to spare parts, which do not exist and/or cannot be procured by us and/or the customer refuses a necessary extension of the scope of the repair contract and the above-mentioned circumstances could not have been recognized at the time of the conclusion of the repair contract.

Should the repair be a defect, FIXMYMAC IT Services are entitled to remedy the defect. Should two efforts to remedy a defect fail, the Customer shall be entitled to remedy the defect himself or by third parties and to ask for reimbursement of the necessary expenses, to cancel the repair contract or to reduce the price.

Data Privacy

FIXMYMAC IT Services recognize their responsibilities under the Republic Act No. 10173 (Act), also known as the Data Privacy Act of 2012, with respect to the data they collect, record, organize, update, use, consolidate or destruct from the customer. The personal data obtained from this form is entered and stored within the company's authorized information and communications system and will only be accessed by authorized personnel. FIXMYMAC IT Services have instituted appropriate organizational, technical and physical security measures to ensure the protection of the customers' data.

Personal Data such as Name, Address, E-Mail Address, and Contact Number will be requested upon endorsement of the unit to FIXMYMAC IT Services for proper identification of ownership of the unit and for communication or update purposes. Upon claiming the unit, FIXMYMAC IT Services may request for presentation of a Valid Identification Card or if represented, a signed letter authorizing FIXMYMAC IT Services to release unit/s (along with the noted accessories) to the representative.